Create personalised satisfaction surveys

Winning your guest’ loyalty is essential for increasing direct sales and divert guests away from intermediary booking channels. A satisfied customer can repeat their stay and / or recommend their establishment to other potential guests

Personalised satisfaction surveys are a PRO service offered by Hotelinking.

This video will show you which services will help you to consolidate a database that is validated in real time to improve your reputation and increase your direct sales.


Features.

Each hotel can personalise their survey

Each hotel can personalise their survey

Available in 6 languages

Available in 6 languages

Detailed statistics and average score awarded

Detailed statistics and average score awarded


Foster your guests’ loyalty.

Foster your guests’ loyalty.

Asking your guests for their opinion on the service that they received creates a sense of differentiation, shows that you are interested in them. This will encourage them to feel closer to your brand, and they will potentially consider you for future bookings.

Promote direct sales.

Promote direct sales.

The feedback that your guests leave will allow you to improve your services, and you can use this information to launch personalised marketing campaigns that may in turn become new direct bookings.

Attract new guests.

Attract new guests.

A happy guest returns, and also recommends. By keeping your guests satisfied, they will become your brand’s best ambassadors.


You will now be able to obtain valuable information about how satisfied you guests are with the different areas of your hotel.

This is a much more complete type of survey that acts as a complement to the current satisfaction survey that Hotelinking already offers.

This survey can be personalised for each hotel and you can ask your guests more specific questions about aspects of the property and the services that you offer. The system allows us to create different categories, and you can ask specific questions that you consider relevant about each of these. You may ask up to 50 questions in total. To make this easier, we have a default survey with a series of categories and questions.

Personalised surveys allow you to know what your guests think of you, and act to improve.


Grow as a brand.

Grow as a brand.

The information that you receive will allow you to improve your services and grow as a brand: if you listen to what your guests have to say and make the modifications that they recommend, you will be creating a service that is tailored to what your guests are looking for.

Different sending options.

Different sending options.

You can use the control panel to select whether you want to send the survey to the guest alongside the current satisfaction survey, or whether to send it later.

Be informed with our complete statistics panel.

Be informed with our complete statistics panel.

You can use this panel to see, per category, the average score that your guests have given. You will also see how many times a particular question was answered.

Main reputation portals.

Improve your ranking on the main opinion portals and improve the perception of your brand. Thanks to satisfaction surveys, many initially negative comments changed to positive opinions.


Do you wish to find out more about personalised satisfaction surveys?

Download our manual which will explain how this function works step by step, and the power that it has for your hotel.

Download manual