The world’s first guest journey automation platform, helping hotel brands accelerate growth.

The first captive portal specifically designed for hotel guests. Easy and fast to access, customizable with your brand and pictures, and gathering verified data.

• Emails are all verified in real time.
• GDPR 100% compliant.
• Welcomes repeating guests.

We have developed a unique data match process based on machine Learning that enables both data silos to consolidate creating the ultimate guest profile, which gives a priceless marketing advantage.

• Automated data match process.
• PMS integrations already developed.
• Automated import to Hotelinking CRM.

Guests who love your hotel will be enticed to share a post on Facebook during the WiFi login process, so their friends will instantly know about your hotel brand.

• Set rewards for any guests who refer their social media friends.
• Get thousands of referral clicks and track them.
• Booking engine integration for sales tracking.

We automatically notify frontdesk when checked-in guests are not satisfied, helping your staff turn the situation before unhappy guests leave the property. A must-have to avoid unfair reviews on public sites, which can seriously harm the hotel’s online reputation.

• Automated email alerts sent to Frontdesk staff.
• Set the satisfaction score to receive filtered alerts.
• Track who is actually solving guests issues.

Send automated post-checkout emails to every guest, asking for a Tripadvisor, Holidaycheck, Tophotel, or Zoover online review.

• Guests are redirected to the right online reputation channel based on their nationality.
• See improvement on rankings within weeks.
• Get hundreds of new reviews from real guests only.

One of the most personalized communications a brand can send is a birthday email. Do not miss the chance to let Hotelinking do the work for you.

• Every email is sent in the guest’s language.
• Promo codes can be added, only redeemable on the hotel’s booking engine.
• Track new bookings generated by birthday emails.

Now that you have a high quality guest database thanks to Hotelinking, it’s time to get your customers back. Send them directly to your website and track every new booking generated.

• Advanced segmentation specifically designed for hotel’s loyalty campaigns.
• Behavioral email with smart advanced logic.
• Automate email campaigns to be sent any time in the future.

Hotelinking is an automated system that adds value to your brand even when you are sleeping. You are welcome to track the performance any time from our live dashboard.

• Detailed statistics presented by hotel or aggregated.
• Get daily, weekly, or monthly reports directly to your inbox.
• Live guest database, which you can export in excel anytime.

As a hotelier you might have thought of rewarding those guests who return to visit your hotel or chain. But it is not always simple. Loyalty programs based on points are generally expensive to implement, and require complex integrations with your PMS. From Hotelinking you can easily implement a rewards program based on the number of visits to your hotel or chain.

• Set different rewards according to the number of visits of each guest.
• Rewards redeemable at the property, or on your corporate website.
• Integration with your booking engine to work with your promocodes.